"Customer Review"

Hi Gary,
 
Just a quick note.
 
I wanted to let you how much I appreciate you as a Salesman.. from the moment I arrived at the Subaru Dealership you made me feel very comfortable. My car buying experience was a GREAT one due to your knowledge of the Legacy model and your ability to clearly communicate the sales process. You are truly an asset to Subaru of Plano.
 
I can say "I love my car" it's best car I have ever owned..I had been a Honda car driver for the past 20 years and I must say this car handles so much better than the Honda product.
 
I am telling all my friends & family about you and the car and lastly Mr. Abercrombie for making my car buying experience the best!!
 
I will be back for another Subaru, I had no idea this was such a fantastic car. When Jerry Reynolds mentioned "Subaru" to me it sounded so foreign, but I must say it's BEST car buying advice I was ever given and he was right you guys are great! 
 
Keep up the good work and I'll stop by to say "Hi" when I'm in for service.
 
Send my best to all my friends at Subaru and thank you again!!!
 
Best,
Teresa Decker

Teresa Decker,Subaru of Plano

David:
 You did a SUPER job, as usual, in taking care of my Baja last month.
 
I especially like how you communicate clearly and keep me filled in on a job, explaining things clearly, presenting options, outlining time expectations.  Your professional, warm manner is always a big plus and a confidence builder.  You know Subaru vehicles well.
 
You can count on me having all my maintenance work with you at Subaru of Plano, and I'll be bypassing a couple of closer dealers to have the benefit of your expertise and professionalism in keeping my Baja running well.  See you for the timing belt service if not before.
 
Thanks for a great job, David
 
Louis Covington

Louis Covington,Subaru of Plano, Customer

Dear Byron - I wanted to personally thank you for all you did and are doing to make my experience at Subaru of Plano a VERY positive one! I appreciate YOU - the customer service, knowledge and integrity you brought to the bargaining table was way above and beyond the stereotyped "car salesman" (Thank God!)
I hope we can continue to do business in the future and I Will recommend you to others in my circle  of influence.  Your AWESOME!

Karen Carpenter
 

Karen Carpenter,Subaru of Plano, Customer

TO: Subaru of Plano

ATTN: Tommy Stallings, Bill Burke, Isaiah, Amanda and (last but not least) Bob

 

I wanted to let you know how much I appreciate all the time and effort all of you put in to make our deal work.

 

Bill was my initial contact, and is a considerate, steady, easy-to-work-with individual. If first impressions are important ? and they are! ? Bill made a great one on me and my wife, and earned you consideration for my new vehicle purchase.

 

In the second phase, after we'd settled on a vehicle and gone through our negotiations, I went back to the other dealer I'd been working with to see if they would meet my needs on the same level. But you set the bar high, and they failed to even come close.  The visit with them had me wondering if you had done so artificially ? knowing that they wouldn't match or exceed it ? and that it might be 'game off' when I came back. ((Sorry, but I've been around the block a few times, and have experienced some of the 'games' that used to be standard practice in many car dealerships))

 

But you didn't; you stuck to the deal we made -- even when I asked to change colors.  When I first called about a color switch, Jack said he'd call me back in 5 minutes; I think he did it in 3-4! And he'd already located the vehicle I wanted and arranged a dealer trade to get it!  He assured me the rest of our negotiated deal still stood, but I still wanted to see it, to believe it.

 

On arrival, he showed me the new invoice -- which turned out to be LOWER (slightly different package) -- wrote up the deal exactly as we had discussed (with the generous allowance for my trade-in), then introduced me to Isaiah to complete the necessary paperwork. By the time we got most of that done, my new Cypress Green Outback was being delivered. It went through its Pre-Delivery Inspection and wash-up while we finished the signatures and financing arrangements, then Bob spent about 30 minutes walking me through the Subaru documentation, touring the vehicle, explaining operation of the Navigation system, Bluetooth, etc. and that was it! 

 

It was a no-hassle, no-surprises experience all the way through!  It just doesn't get any better than that.  

 

The Bottom Line: compared to the other dealership, you saved me well over $1000!!  In this economic environment, and as a retired individual with fixed income, that is no small matter.

 

The two biggest differences between my dealership experiences were:

            (1) that Tommy and Jack were willing to "step up" on my trade-in allowance to make it work, and the other dealer wasn't; and

            (2) my impression that the other dealer's management team wasn't that interested in me, as a customer, or in helping my salesperson make the deal work. I don't remember that manager

            even introducing himself; and I never saw him again after he took a cursory look at my trade-in. 

 

On the other hand, you (Tommy, and especially Jack) not only took the time to introduce yourselves, but stayed involved and communicative throughout the process. That was worth as much to me as the financial difference: your willingness and efforts to earn my business and my future referrals by creating a true "win-win" situation.

 

Thanks again for everything; I will be happy to recommend potential customers to you whenever I have the opportunity, and you may use this letter as a testimonial to my experience with you.

 

Sincerely,

Bob

R Wieneke

bobw.tx@verizon.net

 

Bob R. Wieneke

"Customer Feedback"

Fred Stevens:
    I will strongly recommend this dealership and my sales person to friends and co-workers based on the professionalism and courtesy that was extended to me.
~Susan Ruckman

Susan Ruckman